News Flash

City of Grand Junction Spotlight

Posted on: November 18, 2020

City Launches New Customer Service Portal

City Hall Exterior

On September 9th, the City of Grand Junction Customer Service department launched CustomerConnect, a new Utility Billing portal for residents. 

CustomerConnect allows customers to view their account balance, pay bills, and view usage, among other functions. When customers create an account, they will have access to the following features:

  • Much-improved search functionality
  • Improved layout based on industry best practices
  • Responsive design that adapts to the user’s device (phone, tablet or desktop)
  • Readily accessible to the most frequently requested information
  • Multiple methods for customers to access information
  • Ability to receive and view utility bills

CustomerConnect services will serve as a replacement to eCare and can be accessed via the City website homepage by clicking the "Pay Online" icon from the homepage.

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