Utility Billing

The City has an Alert system managed from the City website (gjcity.org) that offers the ability to send email or text notices quickly about changes to water clarity or outages. This new communications tool for customers was sent in an email on September 21 and offers the ability to opt into the list. The email was sent from listserv@gjcity.org. If you believe these alert notifications would be beneficial, please reply to the email. Otherwise, you can opt out of receiving these communications.

To sign up to receive Alerts, go to the NotifyMe webpage.

Online / Automatic Credit Card Payment

CustomerConnect gives you the power to manage your utility account and monitor your water usage. Access billing information instantly - anytime, anywhere! Register your account today to access these features:

  • Apply for new services
  • Check your balance
  • Customize notification preferences
  • Go paperless
  • Landlord Information
  • Make payments
  • Request and track service order
  • Update personal information
  • View transactions
Ways to Pay
Cost Per Payment
Online Account Required
Auto-pay from checking or savings account by filling out the Automatic Draft Payment form (Residential or Business)FreeNo
In-Person at the Customer Service department (910 Main Street) with cash, check, or money orderFreeNo
Dropbox at local City Market and Safeway stores with check or money orderFreeNo
Auto-pay with credit card (register online at CustomerConnect)$2.19Yes
One-time online payment at CustomerConnect using credit card or eCheck$2.19No
By phone with a credit card or eCheck by calling (970) 255-2323$2.19No
By mail with check or money order (Mail to P.O. Box 1809 Grand Junction, Colorado 81502)PostageNo
Online at your financial institutionVariesNo

Note: Effective March 2023, Grocery store drop boxes will be picked up on the 2nd and 4th Thursday of the month.

Drive-up drop box located on 5th Street, in front of the Alpine Bank Building. 

Drive-up/Walk-up on the east side of the building at 910 Main Street (Northeast corner of 9th and Main Street).

When using drop boxes you need an envelope, but no postage is required. Make checks payable to the City of Grand Junction. No cash payments in drop boxes, please! On-time payments in drop boxes only.

Payment Arrangements

We are happy to make payment arrangements with the owner of the property. Because the owner is ultimately responsible for any unpaid utility charges, we are unable to make arrangements with a renter unless authorized by the landlord or property management company. Please call 970-244-1579.