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- Americans with Disabilities Act (ADA) Compliance
Americans with Disabilities Act (ADA) Compliance
The City of Grand Junction is committed to providing electronic communication that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website. We seek to conform to level AA of the World Wide Web Consortium (W3C) WCAG. Our conformance with these guidelines will help make our website more user-friendly for all visitors. Please be patient as we upgrade older pages and documents (including old meeting minutes) of our website to conform to this journey.
If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.
If you have any accessibility issues on our website, please let us know so we can begin the process of making corrections.
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 ("ADA"), the City of Grand Junction will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.
Employment: The City of Grand Junction does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.
Effective Communication: The City of Grand Junction will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the programs, services, and activities.
Modifications to Policies and Procedures: The City of Grand Junction will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in the City of Grand Junction offices, even where pets are generally prohibited.
The ADA does not require the City of Grand Junction to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden.
Complaints that a program, service, or activity of the City of Grand Junction is not accessible to persons with disabilities may be filed online by completing a complaint form. (see more detailed description under Grievance Procedure). Grievances may also be directed by telephone or in-person to the Nondiscrimation and Accessibility Coordinator.
The City of Grand Junction will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.
ADA Title II - Notice & Grievance Procedure
The City of Grand Junction hereby adopts this internal grievance procedure to provide for prompt and equitable resolution of complaints alleging any action that is prohibited by Title II of the Americans with Disabilities Act (hereinafter "ADA").
Individuals with a grievance regarding access to programs, services, or facilities of the City may file a written grievance on the City website using the ADA Complaint Form. The form will be forwarded to the Nondiscrimination and Accessibility Coordinator and you will be contacted.
Disabled persons requiring assistance are encouraged to contact the Nondiscrimination and Accessibility Coordinator at 970-244-1561 or in-person by calling for an appointment at City Hall 250 N. 5th St. The City of Grand Junction's communications regarding grievances will be provided in a format that is accessible to the complainant.
The procedure to file a grievance is as follows:
- A written grievance should be filed through the ADA Complaint Form online. If requested, assistance with the process will be provided.
- An oral grievance can be filed by contacting the Nondiscrimination and Accessibility Coordinator. The oral grievance will be documented in writing by City staff and will be authorized by the complainant.
- The grievance will be responded to or acknowledged within 20 working days of receipt from complainant.
- Within 60 calendar days of receipt, City staff will conduct an investigation necessary to determine the validity of the alleged violation. If appropriate, the Nondiscrimination and Accessibility Coordinator will arrange to meet and/or otherwise discuss with the complainant the matter and attempt to reach, or mediate, a resolution of the grievance.
- If an informal resolution or mediation of the grievance is not reached, a written determination as to the validity of the complaint and description of the resolution, if appropriate, shall be issued by the City Attorney's office and a copy forwarded to the complainant no later than 90 days from the date of the City's receipt of the grievance.
- The complainant may request reconsideration if he/she is dissatisfied with the written determination. The request for reconsideration shall be in writing and filed with the City of Grand Junction Attorney's office, 250 N. 5th St., Grand Junction, CO 81501, within 30 days after the Attorney's determination has been mailed to the complainant. The City of Grand Junction Attorney's Office shall review the request for reconsideration and make a final determination within 90 days from the filing of the request for reconsideration.
- If the complainant is dissatisfied with the City's handling of the grievance at any stage of the process or does not wish to file a grievance by utilizing the City's ADA Grievance Procedure, the complainant may file a grievance directly with the United States Department of Justice or other appropriate state or federal agency. Use of the City's grievance procedure is not a prerequisite to the pursuit of other remedies.
The resolution of any specific complaint will require consideration of varying circumstances, such as, the specific nature of the disability, the nature of the access to services, programs, or facilities at issue and the essential eligibility requirements for participation. Also, areas to consider would be the health and safety of others, the degree to which an accommodation would constitute a fundamental alteration to the program, service, or facility, or cause an undue hardship to the City. Accordingly, the resolution by the City of any one grievance does not constitute a precedent upon which the City is bound or upon which other complaining parties may rely.
The City of Grand Junction shall maintain all ADA grievance files for a period of three years.